Refund policy
At Omrel, we want you to love your purchase. If for any reason you're not satisfied, we offer a 15-day return policy from the date your order is delivered.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unwashed, and in the same condition that you received it.
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It must be returned in its original packaging.
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You must provide proof of purchase (receipt or order confirmation).
Non-Returnable Items
We do not accept returns for:
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Items damaged due to misuse or neglect
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Final sale or clearance items
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Products returned after 15 days
Return Process
To initiate a return:
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Email us at omrelonlinestore@gmail.com with your order number and reason for return.
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Our team will guide you through the return process and share the return address.
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Once we receive and inspect the returned item, we’ll notify you about the status of your refund or exchange.
Refunds
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Approved refunds will be issued to your original payment method within 5–7 business days of receiving the returned item.
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Shipping costs (if any) are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us within 15 days of delivery.
Return Shipping
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Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or damaged item).
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We recommend using a trackable shipping service to ensure we receive your return.
If you have any questions, feel free to reach out to us at:
📧 omrelonlinestore@gmail.com